From takeout orders to table reservations, WhatsApp is how millions of customers interact with restaurants — especially in markets where phone calls and apps aren’t the default.
Why restaurants love WhatsApp
- Direct orders — Customers message their order, no third-party commission
- Reservations — Quick table booking without a reservation platform
- Menu sharing — Send today’s specials as images or PDFs
- Loyalty — Regulars message directly for their usual order
- Feedback — Collect reviews and suggestions in real time
Setting up WhatsApp for your restaurant
- Use WhatsApp Business with your restaurant’s phone number
- Set up your profile: name, cuisine type, hours, address, website
- Create a WhatsApp link with: “Hi, I’d like to place an order”
- Print QR codes on table tents, menus, and delivery packaging
- Set quick replies:
/menu,/hours,/delivery,/reservation
Use cases
Takeout and delivery orders
Share your WhatsApp link on social media and your website. Customers message their order, you confirm and send payment details.
Table reservations
Pre-filled message: “Hi, I’d like to book a table for [date] at [time] for [number] people.”
Daily specials
Post today’s specials on WhatsApp Status. Regulars see it and message to order.
Tips for restaurant WhatsApp
- Respond within 2-3 minutes during service hours
- Confirm orders with a summary message before preparing
- Send a “your order is ready” message for pickup
- Use labels: New Order, Reservation, Catering, Feedback
Generate your restaurant QR code with the WhatsApp QR Generator.